FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?

Most orders ship within 1-2 business days. Delivery typically takes 3-7 business days depending on your location.

Do you offer free shipping?

Yes—free shipping Australia-wide on all espresso machines and grinders.

Can I pick up my order?

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Products & Warranty

Are these machines genuine?

Yes. Every machine is sourced from authorised channels and comes with full Australian warranty.

What warranty do I get?
All machines include manufacturer warranty (typically 24 months). Warranty service is handled locally in Australia.

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Machines & Setup

Which machine is right for me?

It depends on your priorities. Email us with your budget and how you like your coffee—we'll give you an honest recommendation.

Do I need a separate grinder?

Ultimately yes. While you can start with purchasing commercial ground coffee from your local roaster, you will find that a quality grinder is essential to get the best out of your machine. We recommend budgeting roughly $800 - $1200 for a grinder.

Can you help me set up my machine?

We include setup guides with every machine. If you get stuck, email, call or online chat with us and we'll walk you through it.

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Returns & Support

What's your return policy?

Unused machines in original packaging can be returned within 14 days for a refund. Buyer pays return shipping.

My machine has an issue—what do I do?

Contact us with your order number and a description of the problem. We'll arrange warranty service or troubleshoot with you directly.

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Still have questions? Contact us and we'll get back to you within 24 hours weekdays.